What to Do When Your Copier Leaves Lines on Pages

Key Takeaways:

1. Learn to identify whether the issue is with the copier’s glass or print engine.
2. Discover cleaning tips for resolving line issues caused by the copier glass.
3. Understand how to inspect supply items for print engine-related problems.

Seeing lines on your copied or printed pages can be frustrating and can indicate different issues with your copier. This guide will help you troubleshoot and resolve these problems, ensuring your copier produces clean, professional documents.

Step 1: Identify the Source of the Problem

The first step is to determine whether the lines appear during copying, printing, or both.

• Copy Only: If the lines only appear when you make copies but not when you print, the issue is likely with the copier’s glass.
• Both Copy and Print: If the lines appear on both copies and prints, the problem is likely within the print engine.

Step 2: Cleaning the Copier Glass

If the issue is isolated to copying, cleaning the glass can often resolve it.

• Clean All Glass Surfaces: Use a soft, lint-free cloth and a non-abrasive glass cleaner. Wipe down the large glass surface as well as the thin strip of glass, which is often overlooked but crucial for document scanning.
• Inspect for Stubborn Marks: Look for any stubborn marks or streaks and ensure they are thoroughly cleaned. These marks can cause lines on the copied documents.

Step 3: Inspecting the Print Engine

If lines appear on both copies and prints, the problem lies within the print engine. Here’s how to inspect and resolve it:

• Visual Inspection: Open the copier and perform a visual inspection of the developer, drum, and fuser units. Look for any visible damage or toner buildup.
• Identify Consistent Patterns: Pay attention to where the lines appear on the paper. If the lines are consistently in the same spot, examine the corresponding area on the supply items.
  • Developer or Drum: Check the developer unit and drum for any scratches or marks. These components are responsible for transferring the image to the paper, and any damage can result in lines.
  • Fuser: Inspect the fuser for damage or wear. The fuser heats and bonds the toner to the paper, and any imperfections can cause lines.

Step 4: Addressing the Issue

Based on your inspection, take the appropriate action:

• Clean or Replace Components: If you find toner buildup or minor marks, carefully clean the affected area. For more significant damage, such as scratches or wear on the drum or fuser, you may need to replace these components.
• Consult a Professional: If you’re unsure about the extent of the damage or how to replace parts, contact a professional technician. At Pahoda Copiers & Printers, we offer expert maintenance services to resolve any copier issues promptly and efficiently.

Choose Pahoda to Help Resolve Lines on Copies

Lines on your copier pages can be caused by issues with either the glass or the print engine. By following these steps to identify and resolve the problem, you can ensure your copier produces clear, professional documents.

Having trouble with lines on your copier pages? Contact Pahoda Copiers & Printers today for expert diagnosis and maintenance services. Let us help you keep your copier running smoothly and your documents looking their best.